Shipping + Returns

Australia

All orders are calculated in Australian Dollars and can be paid for via PayPal or Credit Card. We accept major credit cards including Mastercard, Visa, and debit cards.

Once orders are received, they will be dispatched within 2 business days and are delivered direct to your door within 1 – 10 working days depending on your location.

Free Shipping for orders over $70 Australia wide.

Standard shipping anywhere in Australia is $9.90

We use Australia Post and Aramex Australia to deliver orders across Australia.

International - CURRENTLY UNAVAILABLE DUE TO COVID-19

Please email earthandgrace@pukaraestate.com.au with your order.  You will be provided with a quoted freight cost.  We use DHL freight services for our international shipping. 

 

Please note:  Our dispatch & administration departments close during the Christmas and New Year period, these dates will be displayed on our home page.

During Christmas and New Year period courier services may be restricted so please allow longer at those times. 

Returns Policy

If you are not entirely satisfied with your purchase, we're here to help. You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Return items to 1440 Denman Road, Muswellbrook NSW 2333. All postage and insurance costs are to be paid by the buyer. We recommend that you use registered post for ease of tracking. Pukara Estate will not be held accountable for theft, lost or damaged goods during transit. When your item is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your financial institutions policies. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us at earthandgrace@pukaraestate.com.au